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Terms of use for the Your Natural Leaders website

Your Natural Leaders is part of the ICE Creates Limited Group and is a company registered in England & Wales (referred to as 'We' below).

In entering our site, you as a user ('You') are accepting our terms and conditions.

Using the Your Natural Leaders website

The access and use of the Your natural Leaders website, featuring these terms and conditions, constitutes your acceptance of these terms and conditions. They take effect from the date on which you first use this website.

You agree to use this site only for lawful purposes and in a manner that does not infringe the rights of, restrict or inhibit the use and enjoyment of this site by any third party. Such restriction or inhibition includes, without limitation, conduct which is unlawful or which may harass or cause distress or inconvenience to any person, the transmission of any obscene or offensive content or the disruption of normal flow of dialogue within this site.

Analytics information collected by us is only used for internal review, and in order to:

  • monitor performance
  • customise the content and/or layout of the Your Natural Leaders website

Under no circumstance is this information shared with or sold to other organisations for commercial purposes either.

Linking to the Your Natural Leaders website

Your Natural Leaders welcomes and encourages other websites to link to the information that is hosted on these pages. You do not have to ask permission to link, but we can provide wording and linking graphics. We reserve the right to request the removal of a link(s) that is inappropriate or contravenes our commercial policy.

Governing law

These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Links to external websites

"We are not responsible for the content of any linked site."

Links on the Your Natural Leaders website may lead to other websites which are not under our control. We are not responsible for the content of any linked website. Listing and linking should not be taken as an endorsement of any kind and we accept no liability in respect of linked content.

Furthermore, we cannot guarantee that these links will work all of the time and have no control over the availability of the linked pages.

Virus protection

We make every effort to check and test material at all stages of production. You are responsible for taking your own precautions to ensure that the process which you employ for accessing this website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system.

We recommend that it is always wise for you to run an anti-virus program on all material downloaded from the internet.

We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website.


We may at any time revise these terms and conditions, without notice, so please check them regularly. Continued use of the Your Natural Leaders website after a change has been made is your acceptance of the change.


We accept no liability for any failure to comply with these terms and conditions, where such failure is due to circumstances beyond our reasonable control.

If we waive any rights available to us under these terms and conditions on one occasion, this does not means that those rights will automatically be waived on any other occasion.

If any of these terms and conditions are held to be invalid, unenforceable or illegal for any reason, the remaining terms and conditions shall nevertheless continue in full force.

Terms and Conditions - Your Natural Leaders

These apply to every person booked onto a Your Natural Leaders course. If booking on behalf of a third party, you accept these terms on their behalf and so it is important that you make them aware.

1. Fees

1.1 All activity fees are exempt of VAT.

1.2 All places must be reserved by us receiving a completed booking form and full payment or 25% non-refundable deposit.

1.3 The balance of the fee is payable 8 weeks prior to the commencement of the activity. In the event that the balance is not paid, we will have the discretion to treat the booking as cancelled by the client and re-sell the course/activity.

1.4 The whole fee is required to reserve a place for any activity made within 8 weeks of the commencement of the course/activity.

2. Cancellation by client

2.1 All cancellations must be in writing.

2.2 Your Natural Leaders, once notified by letter or email, will use its best endeavours to re-sell the course/activity.

2.3 In the event that the course/activity is resold prior to the commencement of the activity, the client will receive a full refund less deposit.

2.4 Refunds will only be made after the start date of the activity has commenced.

2.5 In the event that the course/activity is not resold prior to the commencement of the activity, the client will be charged the following cancellation fees: 

2.5.1 75% of the total course fee where cancellation takes place between 14-28 days prior to the commencement of the course/activity or:

2.5.2 100% of the total course fee where cancellation takes place up to 14 days prior to the commencement of the course.

Cancellation by Your Natural Leaders

3.1 Whilst every attempt is made to ensure that activities actually run, Your Natural Leaders will notify the client of cancellation as soon as practicable where it believes on reasonable grounds that cancellation is necessary due to dangerous and/or unsuitable conditions for the course/activity.

3.2 Your Natural Leaders shall notify the client of cancellation no less than five days prior to the commencement of the course/activity where numbers as a result of client(s) cancellation failed to reach a workable minimum for the commencement of the course/activity.

3.3 In the event of cancellation, clients will be offered the choice of the following option:

3.3.1 Another course/activity on different dates.

3.4 Course/activity participants are advised to take out cancellation insurance.

Safety and participation statement

Working with animals is potentially hazardous with a danger of personal injury. By booking a course/activity, you are aware of and accept these risks and will be responsible for your own and your group's actions and involvement. An instructor who holds the relevant qualification or experience will lead these groups and will maintain a high level of safety throughout the activities. To enable Your Natural Leaders to manage these risks, you agree to acknowledge the need for responsible behaviour and that the instructor’s word is final on all matters of safety. You confirm that you are familiar with the nature of the activities that you wish to undertake and acknowledge those risks that are inherent therein and that you may freely withdraw from the activity and there is no pressure whatsoever to take part.

Insurance and loss

Our courses/activities do not include any personal accident, cancellation or personal injury insurance. We recommend that you take out your own policy with a suitable company.

We will accept no responsibility whatsoever in respect of loss or damage to personal property.